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User Guider

How much does shipping cost?
We do not charge for shipping as all orders are sent electronically through email within 24 hours. A message will be sent to your Email confirming we dispatch your order.

How long will it take after i made a purchase to receive my order?
Once you purchased a manual from our website you will immediately received an automatic email confirmation with your order number and the detailed transaction.
During the past year on average we shared the manuals purchased within 30 minutes after payment.
However, due to time difference there might be some delay from our side to share the manual. Within a maximum of 12 hours of your purchase you should received an email where we sent you the link to download the manual. Usually the email is sent to the email provided during registration or when you filled the billing form. In case we received a bounce back from your email we will send you the manual to your Paypal email or send you a text in case you are from US or Canada.
Delivery times are based on the date of order and the manual are sent within a maximum of 1 business day.

In case you can’t find confirmation email …
Check your Spam, Junk or Promotions folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail, AOL and similar POP email accounts.
Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
If you have checked these folders and it is still missing, please contact us and we will be happy to help.

Remember, all our Manuals are sent electronically only, and we do not send out a printed version of your purchases.
We send all Manuals to the email address you provide us, so check your email to ensure that the email address is correct.
When the address you have provided us is incorrect you need to inform us of your correct email address and we will be re-sent the manual to the correct address.

In what format are manuals sent ?

All manuals are mainly in PDF format. You can open them on your Desktop, Laptop, Tablet or Mobile.
We also have Electrical-Hydraulic Schematic in DWG file and Parts Catalog listed in xls.
Further to that all manuals are fully zoomable and can be printed without restrictions.
If you are having any technical difficulties either opening or downloading the manuals you purchased. Please contact us with your Order ID we will be happy to assist you.